Hi Nataliya, I would like to thank the Ma-Dame agency for all the assistance provided prior to and during my visit to Kharkov. After initially joining your agency I was a little sceptical having read about the reputation of other agencies. However, I am very satisfied that your agency provides the total service that you claim. Transportation was arranged from airport to apartment without any problem. The quality of the apartment was very good with all amenities close at hand. It was also fully equipped with WiFi which I found essential. Kharkov itself was also a revelation with a lot more to do and see than I initially thought. I am still in close contact with one female that I met and should I visit Kharkov again I will be in touch with you to arrange another apartment. Again many thanks. Kind Regards Steve